THEBIKERSHOP | CUSTOMER CARE
PRODUCT PROTECTION
PLAN POLICY
Understand your protection options, coverage, claims process and plan conditions.
PROTECT YOUR PURCHASE
Purchase With Confidence
At THEBIKERSHOP, we want customers to enjoy reliable products and helpful after-sales support. Where an optional Product Protection Plan is offered, this page explains how to review coverage, understand your options and request assistance.
Important Coverage Information
Protection benefits apply only when a qualifying plan has been purchased and confirmed. The specific plan agreement controls eligibility, coverage dates, exclusions, limitations and remedies. A protection plan is separate from any applicable manufacturer's warranty.
01 / What Is a Product Protection Plan?
A Product Protection Plan is an optional service agreement that may provide additional protection for eligible products. Depending on the selected agreement, benefits may extend beyond a manufacturer's standard warranty.
Coverage is not automatically included with every THEBIKERSHOP order. Any available plan and its terms must be presented at purchase.
02 / Protection Plan Coverage
Depending on your selected plan, eligible benefits may include some of the following:
Mechanical Protection
Coverage for certain eligible mechanical failures during normal use, subject to the plan.
Electrical Protection
Protection against specified electrical malfunctions or component failures.
Accidental Damage
Certain accidental damage incidents may qualify when expressly included in the plan.
Extended Coverage
Additional protection after the manufacturer's warranty expires, if included in your agreement.
These are examples of potential benefits, not a promise that every plan covers these events. Your issued agreement determines actual coverage.
03 / Plan Duration and Pricing
Available protection periods and prices may vary depending on the product and coverage options. Only plan durations expressly offered at checkout are available for purchase.
The effective date, expiration date, cost, applicable waiting periods and relationship with any manufacturer's warranty will be determined by the purchased agreement.
04 / Enrollment and Activation
STEP 01 — Select a Plan
Choose an available protection option for
your eligible product, if offered.
STEP 02 — Complete Your Purchase
Review the price and plan terms before
completing checkout.
STEP 03 — Keep Your Confirmation
Save your order receipt and any protection
agreement or enrollment confirmation provided.
05 / How to Submit a Claim
If you experience an issue that may qualify for protection, follow the claims instructions contained in your plan agreement.
1. Locate your order confirmation and plan details.
2. Prepare a description of the issue, and photos or videos if requested.
3. Contact the plan administrator through the designated claims channel.
4. Follow the instructions for inspection, evaluation, repair or replacement, as applicable.
If you cannot locate your plan documents, contact THEBIKERSHOP for assistance. Claim approval depends on the actual agreement.
06 / Exclusions and Limitations
Product protection agreements often contain exclusions. Depending on the agreement, examples may include:
- Loss or theft unless expressly covered.
- Intentional damage or misuse.
- Unauthorized modifications or repairs.
- Cosmetic damage that does not affect operation.
- Damage occurring outside the coverage period.
- Items or accessories not included in the agreement.
- Failures covered by another applicable warranty.
These examples are informational. Refer to your actual agreement for the complete list of exclusions, claim limits, deductibles and other restrictions.
07 / Returns and Protection Plans
If you return or exchange a product associated with a protection agreement, please notify THEBIKERSHOP and, when applicable, the protection plan administrator.
A product return or exchange may affect coverage eligibility. Cancellation, transfer and refund conditions for the protection plan are determined by its applicable terms and governing law.
08 / Plan Cancellation and Refunds
To request cancellation of a protection plan, contact the plan administrator specified in your agreement or ask our customer support team for assistance.
Eligibility for a full or partial refund depends on factors such as the applicable cancellation period, claims already made, the agreement's terms, and relevant state requirements.
Any cancellation fees or refund calculations must follow the actual plan agreement and applicable law.
09 / Responsibility and Important Terms
Where protection services are administered by a third-party provider, the identity and responsibilities of that provider should be disclosed in the plan agreement.
Nothing on this page replaces the issued agreement or limits rights and remedies available under applicable consumer laws. In the event of any inconsistency, the applicable agreement and governing law determine the customer's rights.
HELP CENTER
Frequently Asked Questions
Is product protection included with my order?
No additional protection should be assumed unless it is expressly included in your purchase or separately purchased and confirmed.
Does a protection plan replace my manufacturer warranty?
No. Any additional protection operates according to its own terms alongside applicable manufacturer warranty rights.
What documents are needed to file a claim?
You may be asked for proof of purchase, your protection agreement, product details, and documentation of the reported problem.
Can I transfer my plan to another product?
Transfer eligibility depends on the terms of your purchased agreement. Contact the plan administrator for confirmation.
THEBIKERSHOP SUPPORT
Need Protection Plan Assistance?
Have questions about plan availability, documentation, claims or cancellation? Contact our customer support team.
CONTACT SUPPORT →Email: info@thebikershop.us
Phone: +1 (954) 292-1733
THEBIKERSHOP
3761 NW 23rd Pl
Coconut Creek, FL 33066
United States
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